Thank you for shopping at ecoh2o.shop. To ensure a smooth shopping experience, we have established the following refund and return policy. Please read the relevant information carefully before applying for a refund.
If you are not satisfied with the received goods, or if the goods have quality issues, are damaged during transportation, or do not match the order, you can submit a return or refund application within 30 days of receiving the goods. When applying, please provide the order number, relevant product photos, and a description of the problem so that we can verify and process it as soon as possible.
Returned goods must be in normal condition, including no human-caused damage, all accessories included, intact packaging, and not affecting resale. If the return is due to personal reasons, the customer may be required to bear the return shipping costs in some cases; if the goods have quality issues or the wrong goods were sent, the relevant costs will be borne by us.
After your refund application is approved, we will arrange for refund processing after receiving the returned goods and confirming that everything is correct. Refunds are usually returned to your original payment account within 3 days. The specific arrival time may vary depending on the processing speed of different banks or payment platforms.
The following situations may not be eligible for refunds or returns:
Products damaged due to human error or improper use; Return requests exceeding the stipulated period; Products missing original packaging or accessories, or products affecting resale; Special clearance items or items marked as non-refundable/non-exchangeable.
The return address is: 148 Walker Way, Vista, CA 92083, United States
If you have any questions during the refund process, please feel free to contact us through the contact information on the website. We will do our best to provide you with assistance and support.
Thank you for your trust and support of ecoh2o.shop. Due to long-term operational pressure and continuous losses, the merchant is currently clearing out inventory. Some items will be sold at discounted prices in limited quantities. Once the inventory is sold out, it will not be restocked.
